The suggestion box at the Checkout Desk yields both love letters and pages of withering criticism, suggestions about what to buy (usually more!), and complaints about everything from loan periods for audio books to the ambient temperature of the building. A perennial complaint is about how noisy the library is. The short answer, I’m afraid, is “guilty.” The Albany Library is a very active public space where crying babies, rambunctious after school children, and an ever-increasing number of tutors compete with the more silent — and annoyed — researchers, computer users and readers. It’s not that we don’t try — it seems we spend half our lives telling people to “keep it down,” but it will take everyone’s cooperation and understanding to make for a rewarding library experience.
– Suzi Sargent, Albany Librarian